A booking link is a page you share, on WhatsApp, your website or an email signature, where clients pick a free time with you. Create one under Settings → Booking links. Every booking becomes a lead (or matches an existing contact), lands in your pipeline and shows on the client's timeline.
Set up a link
Give the link a title, choose how long a meeting lasts, and pick your working days and hours. Times are shown to clients in your timezone. Two links never double-book you: a time taken on one link is taken on all of them.
Add a meeting link if you meet online. Paste your Zoom, Google Meet or Teams room and it goes on every calendar invite from that booking link. It must start with https://.
What the client receives
Where booking confirmations are switched on for Finocket, a client who gives an email when they book gets a confirmation from your business: the title, the day and time in your timezone, how long it lasts, and links to add it to Google Calendar or Outlook. They reply to that email to change or cancel. A client who books with only a phone number gets no message yet, and neither does a caller booked by your voice assistant without an email, so tell them the time yourself. Until confirmations are switched on, the client sees the booked time on the page and nothing is sent.
Put bookings on your Google Calendar
Press Connect Google Calendar on the Booking links screen and allow calendar access. From then on:
- every new booking appears on that calendar within seconds, with the client's name, phone, note and your meeting link;
- a booking that moves to another time moves on the calendar too;
- a cancelled booking disappears from the calendar;
- a client who gave an email when booking is added as a guest, so Google sends them the invite and the reminder.
Bookings you already had for the coming days are added as soon as you connect. Only the workspace owner can connect, because booking links belong to the owner.
Finocket asks Google only for permission to add and change calendar events. It cannot read your email or change your calendar settings. Press Disconnect at any time to stop and withdraw the permission.
If something goes wrong
If Google stops accepting Finocket, for example because you removed its access from your Google account or changed your password, the Booking links screen shows the reason and a Reconnect Google Calendar button. Bookings keep working while it is disconnected, and the ones made in the meantime are added once you reconnect.
Practices: clients choose a service
This needs the services pack switched on for your workspace and a setup step on it, so it may not be on yours yet. If your public booking page shows Choose a service, the client first picks one of your active appointment types from Practice records, then a time. They see each service's name and length only, never a price, and no payment is taken. The booking carries the service, so you can bill it later from Practice records. Until then, your page stays a single meeting link as described above.
Bays, staff and billing a booking
Workshops and salons with the auto and long-tail trades pack switched on for their workspace may see Today's bookings by resource on this screen. It needs a setup step on your workspace: until it is done, the card says resources are not available yet.
- Add a stylist, bay or room under New stylist, bay or room, choose its Kind and tap Add.
- For each of today's bookings, choose Assign to and a Length. Two bookings cannot hold the same resource at the same time, and an overlap is flagged.
- Mark a booking Arrived or No show, and Done when it is over. A no-show frees its slot.
- Raise draft invoice drafts one invoice from the booking's service, once per booking; then the row shows the invoice with Open invoice. A cancelled booking or a no-show is not billed, and a booking with no service says Choose this booking's service to bill it. Bookings that have left the board are listed under Finished today. The invoice is a draft for you to check and send.
The same pack adds a vehicle and job-card board for workshops and service packages for salons on this screen. See the workshop guide and the salon guide.
Clinics: today's queue and walk-in tokens
When the clinics pack is switched on for your workspace, the Booking links screen also shows Today's queue: everyone booked for today and every walk-in patient, in the order they are due.
- For a patient who walks in, type their name and, if they give one, their phone, then press Issue token. They get the next token number for today. Numbers start again at 1 each day, and two people at the desk pressing at the same moment never get the same number.
- Press Call next to call in the first walk-in who is waiting, or use Call in, Done, No show and Back to waiting on each row. A patient marked done stays done.
- The queue shows the patient's name and only the last four digits of their phone. It never asks for or shows why the patient came.
- The workspace owner and team members who can edit can issue tokens and move them. Team members with view-only access see the queue but cannot change it.
If the queue says walk-in tokens are not available yet, your booked patients still show; walk-in tokens appear once the feature has been installed for your workspace.
Clinics: treatment packages
With the clinics pack on, the Booking links screen also has a Treatment packages section, for a course of sessions a patient pays for up front (for example ten physiotherapy sessions).
- To sell one, choose the client, enter the number of sessions, the package price and how many days it stays valid, then press Sell package.
- Each package shows how many sessions are left and the date it is valid until. Press Use a session when the patient comes in. A package that has run out or expired cannot be used, and two people at the desk cannot use the last session twice.
- A session used cannot be edited or removed. How to correct a session used by mistake is still being decided, so ask the workspace owner.
- The section counts sessions only. It does not show a rupee balance for unused sessions: how those are treated in your accounts is a decision for you and your CA.
- The workspace owner and team members given the records module's write access can sell and use packages. Others see the list but are refused.
If the section says packages are not available yet, it switches on once the clinic tables have been installed for your workspace.
Clinics: payer short payments
With the clinics pack on, the Booking links screen also has a Payer short payments section. When an insurer, TPA or employer pays less than the bill, choose the invoice, pick a reason (tariff difference, item not payable, co-payment, policy limit, documents pending or other) and enter the amount short. The totals by reason appear below the form, and under them each entry that still counts, with its invoice, reason and amount.
- The reasons describe the payer's decision about the bill. There is no free-text box, so nothing about the patient's condition is typed in.
- An entry is never edited. If you typed it wrong, press Take back on that entry and confirm, then enter it again. A taken-back entry stops counting towards the totals and towards whether the bill has settled. If the section has no Take back button, it switches on with the clinic tables.
- The workspace owner and team members given the records module's write access can record these. Others see the screen but are refused.
If the section says it is not set up yet, it switches on once the clinic tables have been installed for your workspace; it never shows an empty list in place of that.
Above the form, the same section lists each insurer, TPA or employer you have billed: settled bills, open bills and the typical days from bill date to the payment that covers the bill. A payer with nothing settled yet shows Not settled yet, not zero days. Only business clients are listed, never patients.
Clinics: registrations and licences
With the clinics pack on, the Booking links screen also has a Registrations and licences section. Tap Set up reminders to add the record types a clinic usually keeps: clinic establishment registration, biomedical waste authorisation, the biomedical waste annual report reminder and fire NOC. Tick the PCPNDT box only if your centre must register under that Act.
- Open Records and enter each registration's end date; the daily expiry reminder does the rest.
- The names are starting points. Check the exact name of each registration with your state authority.
- This sets up reminders only. It does not file anything and does not say you are registered.